Help with Kip

Common questions

Is my data backed up anywhere?

No. Your habits, check-ins, and notes stay only on your device — there's no Kip account and no cloud copy. Before switching phones, export your data from Settings → Your data → Export data (JSON) and keep the file somewhere safe.

How do I cancel or manage my subscription?

Subscriptions are managed by the store you bought from, not inside Kip. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before a trial or billing period ends to avoid the next charge.

I got a new phone — how do I get Kip Plus back?

Install Kip and tap Restore purchases on the Kip Plus screen, signed in to the same Apple ID or Google account you subscribed with. On Android you can also sign in with Google from Profile.

How do I request a refund?

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Play refund help) under their own policies — we can't issue them directly.

How do I delete my data?

Settings → Your data → Delete all data. See the Privacy Policy for how to have your subscription record deleted too.

Reminders aren't showing up

Check that notifications are allowed for Kip in your phone's settings, and on Android that battery optimisation isn't restricting the app.

Reporting a bug

Include your device model, OS version, and what you were doing right before it happened. Screenshots help a lot.